Privacy Policy

1. Introduction

fortune hotell Norway ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our hotel and casino.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Date of birth and government-issued identification
• Payment information (credit card details, billing address)
• Gaming preferences and activity history
• Hotel stay preferences and special requests
• Communication preferences

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing hotel and casino services
• Processing reservations and payments
• Verifying age and identity for gaming activities
• Communicating with you about your bookings and services
• Improving our services and website functionality
• Marketing and promotional communications (with your consent)
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With service providers who assist in our operations
• With gaming regulators and authorities as required by law
• With law enforcement agencies when legally required
• In connection with a business transfer or merger
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure servers and networks
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use cookies for:

• Remembering your preferences
• Analyzing website traffic and usage
• Providing personalized content
• Improving website functionality

You can control cookie settings through your browser preferences.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your personal information
• Right to restrict processing of your information
• Right to data portability
• Right to object to processing
• Right to withdraw consent

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Gaming records may be retained for longer periods as required by gaming regulations.

9. International Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@fortunehotell.com
• Phone: +47 22 00 00 00
• Address: fortune hotell, Oslo, Norway
• Data Protection Officer: dpo@fortunehotell.com

13. Responsible Gaming

We are committed to promoting responsible gaming. If you have concerns about your gaming activities, please contact our responsible gaming team at responsiblegaming@fortunehotell.com or call our helpline at +47 22 00 00 01.